For some time we've been running a limited test of the Ideas Forum on our Zendesk Help Desk integration. Today, we're expanding this test to our Beta Testers.
This forum allows for a great deal of flexibility in how we approach suggestions.
We can mark items that are planned, completed, or not planned at this time. We can also highlight staff responses on forums, giving more weight to responses that are important in informing deviants why we can, or cannot, take a suggestion into consideration at this time.
Deviants can vote on one anothers' posts, giving greater community control over what content is reviewed. The more votes, the higher the suggestion will appear in the forum! Unlike our current forum, threads don't expire, and when creating a new thread you'll be prompted with similar threads.
These are only a few of the features the new forum has, but altogether our testing has shown thus far that it's good at cutting down duplicate threads, encouraging new discussion and brainstorming on ideas that have already been shared.
So what are you waiting for? Give it a shot!
Due to the nature of this test, there is no Bug Tracker project. Please leave any feedback, including bugs in this case, on this article!